Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy applies to subscriptions and one-time credit packs purchased directly through deepsearchai.net. It forms part of our Terms of Service. In this policy, "we," "us," and "our" refer to DeepSearch.

Our standard refund offer is limited to eligible purchases whose credits are completely unused. Canceling renewal, returning a search credit, and refunding a payment have different effects, as explained below. The standard conditions do not limit the billing corrections, service remedies, or mandatory rights described in Section 11.

2. First Subscription Payment

You qualify for a full refund of your first successful subscription payment only if both conditions are met:

• We receive your request within 7 days (168 hours) after that payment succeeds.
• None of the credits from that payment have been successfully used, including while we review your request and before we withdraw the credits for the refund.

Once even 1 credit from that payment has been successfully used, the purchase no longer qualifies for this standard refund offer. Section 5 explains how we determine usage. If we verify that the purchase belongs to you and meets these conditions, we will refund the full amount you paid for that transaction.

The offer applies only to your first subscription payment. Canceling and subscribing again, choosing a different billing period, or submitting another request does not restart eligibility. You do not need to keep automatic renewal enabled to request an eligible refund.

3. Renewals and Partially Used Periods

Automatic renewal payments and later subscription purchases are generally non-refundable under our standard policy. Cancel renewal before your next charge if you do not want another billing period.

We do not provide standard partial refunds for unused days, remaining months, or unused credits within a purchase that has already been partly used. The exceptions and mandatory rights in Section 11 still apply.

4. One-Time Credit Packs

Each one-time credit pack is assessed separately. You qualify for a full refund if we receive your request within 7 days (168 hours) after that pack's payment succeeds and all credits from that order remain unused until we withdraw them for the refund.

You do not need a subscription to request a credit-pack refund. Once any credit from a pack has been successfully used, that pack does not qualify for a standard refund, and we do not exchange its remaining credits for cash. Buying another pack does not restore an earlier order's eligibility.

5. What Counts as Using Credits

A credit is successfully used when it pays for a completed report or unlocks a full report. Signing in, browsing pages, viewing a free preview, and reopening an already unlocked report do not count as using credits.

A failed search or a search that cannot reliably match a person does not count as successful usage once its credit has been returned. If a search is still running or a credit return is pending, we check its final outcome before deciding eligibility.

When your account contains credits from more than one source, we assess usage against the earliest credits made available to you first. A returned search credit is restored to its original source. We review the relevant purchase and usage records rather than treating your current total balance as proof that a particular order is unused.

Reports depend on available public information. A missing email address, phone number, photo, or other field does not by itself mean a report failed. Please contact us about an incorrect person match, an inaccessible report, or another service problem so we can investigate and provide an appropriate remedy.

6. Canceling Automatic Renewal

You can cancel automatic renewal through the subscription management option in your account. Complete cancellation before the next charge shown for your subscription. If you cannot access the management option, contact support@deepsearchai.net.

Ordinary cancellation takes effect at the end of your current paid period and does not refund previous payments. Credits scheduled within an already-paid quarter or year continue to arrive. Credits already received do not expire, and your unlocked reports remain available.

Stopping use of DeepSearch or requesting account deletion does not replace canceling renewal. Please manage your subscription separately. A full subscription refund has the different effects described in Section 9.

7. Search Credit Returns

When a paid search fails or cannot reliably match a person, its reserved credit is returned to your DeepSearch balance. This restores your ability to run another search; it is not a refund to your card or other payment method.

If an expected credit has not been returned, contact us with the relevant report link. Any request to refund the original purchase is assessed separately under this policy.

8. How to Request a Refund

Email support@deepsearchai.net with:

• The email address used for your DeepSearch account
• Your order or receipt reference and purchase date
• A short description of your request, including a report link if you are reporting a search problem

Do not send passwords, verification codes, or full payment-card details.

For the standard 7-day offer, we use the time we first receive a request that identifies the relevant purchase. A request received exactly 168 hours after successful payment is within the window. Time spent reviewing your request or obtaining additional information does not make an otherwise timely request late.

Please stop using the relevant purchased credits after submitting your request. Successful use before those credits are withdrawn can affect standard refund eligibility. We will review your purchase and usage, ask for any necessary clarification, and tell you the outcome.

9. What Happens to Credits and Subscriptions

When we process an eligible refund, we withdraw the unused credits associated with the refunded purchase. They will no longer be available to spend.

For a full subscription refund, we also stop any remaining credit deliveries funded by that payment and end future charges for the corresponding subscription. For a credit-pack refund, we remove only that pack's credits; other paid credits and subscriptions are unaffected.

If a payment refund fails, we investigate its status and arrange the appropriate correction to your paid credits or deliveries. We do not start a new recurring subscription without your authorization.

10. Refund Method and Timing

Refunds are normally sent to the original payment method. After we initiate a refund, card refunds typically appear within 5–10 business days, depending on your bank or card issuer. Other payment methods and exceptional cases may take a different amount of time.

This is an estimate of payment processing time, not a guaranteed review deadline or a promise of immediate receipt. If the refund cannot be completed through the original method, we will help investigate the next steps. Contact us if you need help tracing a refund.

11. Billing Errors, Service Problems, and Your Rights

Please contact us about duplicate charges, incorrect amounts, or a paid service that was not delivered. We investigate these issues separately from the standard 7-day unused-purchase offer and provide any correction or remedy that is due.

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded, including any applicable withdrawal rights or remedies for a faulty or undelivered service. Immediate access to a digital service does not, by itself, mean that every applicable right to withdraw or obtain a refund has been waived.

You may contact us to help resolve a payment issue, without giving up any right to raise a dispute with your payment provider. If a payment dispute is already open, please tell us so that we can coordinate its resolution and avoid duplicate reimbursement. Raising a dispute does not by itself establish fraud.

12. Policy Updates and Contact

This policy applies to purchases for which it is presented on or after the effective date shown above. We may update it by publishing a revised version and date, with additional notice when required. Updates do not retroactively reduce rights associated with an earlier purchase. Any specific purchase conditions clearly disclosed to you and applicable law remain relevant to your purchase.

For refunds, cancellations, or questions about this policy, email support@deepsearchai.net. You can also read our Terms of Service and Privacy Policy.